Returns, Refunds & 30-Day Limited Warranty

Last updated: September 24, 2026

At Everlo, we want you to receive the product you ordered and be able to use it with confidence. This policy explains cancellations, damaged or incorrect deliveries, our 30-day limited product warranty, approved returns, and refunds.

Order Cancellations and Changes

Review your order carefully before submitting it. If you need to request a cancellation or change, email Everlo.net.com@gmail.com as soon as possible. We can only consider requests made before the order enters processing. Once an order has been processed or shipped, it cannot be cancelled or changed.

Damaged, Incorrect, or Incomplete Deliveries

If your order arrives damaged, incorrect, or missing an included item, contact us within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos or video of the product, packaging, shipping label, and all items received. Keep the product and packaging until we finish reviewing the request.

After verification, we may provide an appropriate remedy such as replacement parts, a replacement product, a partial refund, or a full refund. The remedy depends on the verified issue and applicable consumer law.

30-Day Limited Product Warranty

The Rechargeable Electric Dog Paw Cleaner is covered by a 30-day limited warranty beginning on the recorded delivery date. The warranty covers verified defects in materials or workmanship that prevent the product from operating as described during normal household use.

To make a warranty claim, contact us within the 30-day warranty period and provide your order number, a clear description of the problem, and photos or video showing the issue. We may ask you to complete reasonable troubleshooting steps before approving a remedy.

For an approved warranty claim, Everlo may provide troubleshooting support, replacement parts where practical, a replacement product, or a refund. The available remedy will depend on the verified defect, product availability, and applicable law. Do not return any product unless we provide written authorization and return instructions.

What the Limited Warranty Does Not Cover

• Normal wear, cosmetic changes, or gradual reduction in battery performance.
• Damage caused by misuse, neglect, impact, dropping, improper storage, or use outside the product instructions.
• Water or liquid damage to the motor, charging port, cable, or other electrical components. The product must not be used while charging, and the motor section must not be immersed or rinsed directly.
• Damage caused by an incompatible charger or power source. Use a suitable DC 5V/1A USB power source with the supplied USB-C charging cable.
• Unauthorized repair, modification, disassembly, or use with incompatible accessories.
• Forcing a paw that is too large into the cleaner. The cup opening has an inner diameter of approximately 7.5 cm and is recommended for paws up to approximately 5 cm wide.
• Use on animals with open wounds, infection, or serious skin conditions.
• Products obtained from an unauthorized third party or without valid proof of purchase from Everlo.

Change-of-Mind Returns

Once an order has shipped, Everlo does not accept returns or refunds for change of mind, accidental ordering, dislike of the product, incorrect selection, refusal of delivery, or failure to check product dimensions, provided the item supplied is correct, undamaged, and consistent with its description. Delivery delays within a reasonable carrier or customs timeframe do not by themselves qualify for a refund.

Approved Returns

If we approve a return, the product must be sent according to our written instructions and, unless the issue requires product use to identify, must be in its original condition with the original packaging and included accessories. Unauthorized returns may be refused or may delay resolution.

For a confirmed Everlo error or covered warranty defect, we will provide the appropriate return or replacement instructions. For any other return accepted as an exception, the customer is responsible for return shipping, tracking, insurance, customs charges, duties, and taxes unless applicable law requires otherwise.

Refund Processing

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another resolution is agreed in writing. Original shipping fees, return shipping costs, duties, and taxes are non-refundable unless the refund results from our confirmed error or applicable law requires reimbursement. Your bank or payment provider may need additional time to post the refund.

How to Contact After-Sales Support

Email Everlo.net.com@gmail.com and include:

• Your order number and the email used for the order.
• A short description of the problem and when it started.
• Clear photos or video showing the product and issue.
• Photos of the packaging and shipping label for delivery-related claims.

Please do not dispose of the product or packaging and do not ship anything back until we provide instructions.

Your Statutory Rights

This policy is in addition to any rights that cannot be excluded or limited under applicable consumer protection law.